Satisfaction Guarantee

Our mission is to deliver exceptional value on time as promised. Therefore, we strive to meet 100% of the expectations we mutually agreed upon. We want our customers to be delighted.

While rare, we may fail to meet your expectations. Should this occur, we will refund you up to 10 hours of an associates time or $250 maximum for tasks performed by subject experts.

This process requires:

  1. You provided feedback within two business days after we completed the task in question. Timely feedback is critical to identifying issues promptly.
  2. You chat with an account representative before a refund is processed for the purpose of clearly understanding which expectations were unmet and why. We seek to understand your perspective. This allows us to look at our processes and make improvements.
  3. To start the refund process, give us a call or fill out the form on the contact page including two dates and times when we may chat.

By offering our satisfaction guarantee, we greatly reduce the perceived risk of trying our services. We encourage you to book a discovery call today.